Charles Christenson, our beloved father, passed away peacefully January 17th, 2007. We created this blog in memory of our father and to share our memory of him with others. Please feel free to post comments, kind thoughts, and best wishes.
To Submit a kind thought or rememberance:
1.Send your rememberance in an email to: danpaul22.chuck@blogger.com
2. In the subject field type your name
(You can view a collection of photos about Chuck by clinking on the link, "Chuck's Photos")
我最想做你的一颗牙齿.因为这样.至少你没有我的时候.你会疼.
有的企业是让客人满意，有的企业是让客人感动，而有的企业是让客人既满意又感动。通过课程学习，掌
握如何让客户既满意又感动？
1、超越客户期望的客户服务；
2、了解优质客户服务的评价指标；
3、了解客户所认为重要的是什么；
4、掌握"客户服务循环" 的概念，并指能用之于实践；
5、掌握如何提升客户服务技巧；
6、能够知道如何快速解决客户抱怨处理技巧和方法；
7、善于从过失中尽快恢复并总结教训。提高应变处理投诉问题的能力,并借机把潜在的客户抱怨转成公司
致胜的机会。
详r情e见m附d件！
posted by Chucks Blog | 2:49 PM
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