Charles Christenson

Charles Christenson, our beloved father, passed away peacefully January 17th, 2007. We created this blog in memory of our father and to share our memory of him with others. Please feel free to post comments, kind thoughts, and best wishes.

To Submit a kind thought or rememberance:
1.Send your rememberance in an email to: danpaul22.chuck@blogger.com
2. In the subject field type your name

(You can view a collection of photos about Chuck by clinking on the link, "Chuck's Photos")

Saturday, September 28, 2013

怎样成为一名优秀的客服经理、客服主管--吕红

Dear：danpaul22.chuck

1、超越客户期望的客户服务；
  2、了解优质客户服务的评价指标；
  3、了解客户所认为重要的是什么；
  4、掌握"客户服务循环" 的概念，并指能用之于实践；
  5、掌握如何提升客户服务技巧；

丁阳子

2013/9/29 7:37:40

tf1ut

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